Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, share and protect your information when you visit or make a purchase from www.winepearl.in
Information We Collect
We may collect the following types of information:
- Personal details: name, mobile number, email address, billing and shipping address.
- Order information: products you buy, payment method (payment gateway reference, not full card details), transaction amount and date.
- Technical information: IP address, browser type, device details, pages visited, and time spent, collected via cookies and similar technologies.
- Communication data: your messages, reviews, feedback, and queries shared via forms, email, WhatsApp or social media.
How We Use Your Information
We use your information to:
- Process and deliver your orders, including shipping and tracking updates.
- Create and manage your account and order history.
- Respond to your customer service requests and support needs.
- Improve our website, products, services and user experience.
- Send you updates about new collections, offers and promotions (only if you opt in, and with an option to unsubscribe).
Cookies & Tracking Technologies
- Our website may use cookies and similar technologies to remember your preferences, understand how you use the site, and improve our services.
- You can control cookies through your browser settings, but disabling them may affect some features of the website.
Sharing of Information
We respect your privacy and do not sell or rent your personal data to third parties for their own marketing.
We may share information with:
- Service providers: courier partners, payment gateways, analytics tools, email/SMS service providers who help us run our business.
- Legal authorities: when required by law, court order, or to protect our legal rights and prevent fraud.
These partners are required to keep your data confidential and use it only for providing services to us.
Data Security
- We use reasonable technical and organisational measures to protect your personal information from unauthorized access, misuse, or loss.
- However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the right to:
- Access the personal information we hold about you.
- Request correction or update of inaccurate or incomplete data.
- Ask us to delete your personal data, subject to legal or legitimate business requirements.
- Opt out of marketing communications at any time by using the unsubscribe link or contacting us.
You can exercise these rights by contacting us at your support email.
Third-Party Links
- Our website may contain links to other websites or social media pages.
- We are not responsible for the privacy practices or content of those third-party sites; please read their policies separately.
Children’s Privacy
- Our website is not intended for children under 13 years of age.
- We do not knowingly collect personal information from children; if you believe a child has provided data, please contact us to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date, and your continued use of the site means you accept the updated policy.
For any questions about this Privacy Policy, contact us at your official email contact@winepearl.in.