Shipping & Exchange Policy

At Winepearl, we try to ship your favourite imitation jewellery safely and on time so you can enjoy a smooth shopping experience.

We currently ship across most pincodes in India through trusted courier partners.
Orders are usually processed within 24–48 working hours after confirmation (excluding Sundays and public holidays).
Delivery time is normally 3–7 working days depending on your location, courier service and festive or sale rush.
You will receive tracking details on SMS/WhatsApp/email once your order is shipped.

We may offer free shipping above a certain order value (mention your slab, e.g., “Free shipping on orders above ₹999”).
For orders below that value, a small shipping fee is added at checkout, visible before payment.
Any additional charges like octroi or local taxes (if applicable) are to be borne by the customer as per state rules.

After you place an order, you will receive an order confirmation email/SMS with your order number.
Once dispatched, you will receive a tracking link to follow your shipment status in real time.
If tracking is not updated for more than 48 hours, you can contact our support team with your order ID.

Sometimes courier delays happen due to weather, strikes, festivals or operational issues; these are beyond our direct control, but we will always help you with updates.
If the parcel is lost in transit, we will either resend the product (if available) or issue a refund as per our policy.
If you receive a tampered, open or damaged parcel, please do not accept it, or take clear photos/unboxing video and contact us within 24 hours of delivery.

Because imitation jewellery is delicate and mostly used for occasions, we keep a clear and fair exchange policy.

You can request an exchange only in the following cases:

Conditions for exchange:

Raise your request within 24–48 hours of delivery with clear photos/unboxing video of the product and outer packaging.
The product must be unused, unworn and in its original condition with tags, invoice, and original box/packaging.
Once we verify your request, we will arrange a reverse pickup if available in your area, or ask you to send it back to our address.
After we receive and check the product, we will dispatch the replacement or issue store credit, as per your choice and policy.

Please note:

We do not offer exchanges for slight colour variation due to screen settings or studio lighting, as minor variation is normal in online jewellery photos.
We do not accept exchanges for products bought on clearance/sale, or for hygiene items like nose pins, earrings, ear cuffs etc., unless they are damaged or wrong product delivered.
If the requested item is out of stock, we may offer you a similar product or store credit.

Currently, we only offer exchanges and do not support returns for refund for change of mind, size issues, or dislike of design.
Refunds (if approved in special cases) will be processed to your original payment method or as store credit within 7–10 working days after quality check.

Orders can usually be cancelled only before they are shipped.
Once dispatched, cancellation is not possible; you may follow the exchange policy if applicable.

For any questions about shipping or exchange, you can reach us at your support email/WhatsApp.